Introduction
At Abella Shoes® True Comfort Shoes, we respect the privacy of our users and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information from you when you visit our website abellashoes.com (the “Site”), make a purchase, contact our customer service team, or otherwise engage with us.
Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions by contacting us at [email protected].
Information We Collect
We only collect information that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional information beyond the purpose, without adequate prior notification to you.
The categories of information we collect are:
Information you provide directly to us
Registration details: When you create an account, we require certain registration details such as your name, email address, phone number, birthday, and gender. These details allow us to create and manage your account.
Checkout and payment details: When you make a purchase on our Site, we require certain financial information (like credit card details) in order to process the transaction. This information is processed by third-party payment processors.
Communications: If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
User content: We collect any information you submit when you upload content to our Site, participate in community discussions, or use any interactive features on our Site.
Information we collect automatically
Log data and device information: We automatically log information about you and your device. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, landing page, and referring URL.
Usage information: We collect information about your usage of our Site such as the products you view or add to your cart, pages you visit, items you purchase, and your interactions with advertisements.
Location information: We may determine your approximate location from your IP address to personalize content for your location. We may also collect precise location from your device if you enable location services.
Cookies and similar technologies: We utilize cookies and similar technologies like pixels, tags, web beacons to collect information that helps us improve your experience. These technologies allow us to do things like maintain your login session, understand how you interact with our Site, and offer personalized content.
How We Use Information
We only use your information for the purposes listed in this Privacy Policy. We will ask for your consent before using your information for any other purpose. The main purposes we use your information for are:
- Create and manage user accounts
- Process orders and transactions
- Provide products and services you request
- Respond to your inquiries and customer service requests
- Communicate about your purchases, accounts, subscriptions, and our products and services
- Personalize content and experiences for you
- Conduct analytics to improve our products, Site, and services
- Prevent fraud, abuse, security risks, and enforce our Terms of Use
How We Share Information
We do not sell or rent your personal information to third parties. The main circumstances under which we disclose your information to third parties are:
Service providers: We use third party service providers to help us operate and improve our business. This includes payment processors, web analytics providers, advertising networks, call centers, data management services, help desk providers, accountants, law firms, auditors, shopping cart and email service providers, and web hosting companies.
Law enforcement: We may share information to respond to judicial proceedings, court orders & legal processes, or to exercise and defend legal rights.
Acquisitions: If we are involved in a merger, acquisition, bankruptcy, reorganization, dissolution, or similar transaction or proceeding, your information may be sold or transferred as part of that transaction.
With your consent: We may share your information other circumstances if you provide your affirmative consent.
Third Party Services
Our Site may contain links to third party websites and services that we do not own or control. We are not responsible for the privacy practices of these third party websites and services. Please be aware that this Privacy Policy does not apply to your activities on these third party sites and services. We encourage you to read their privacy policies before providing them with personal information.
Data Retention
We retain your personal information for as long as necessary to provide our services, and as needed to comply with our legal obligations, resolve disputes, and enforce our agreements. When we no longer need your personal information, we securely delete or destroy it.
Children’s Privacy
Our Site is a general audience website that is not directed to children under age 13. We do not knowingly collect personal information from children under 13 without parental consent. If you become aware that a child has provided us with personal information without parental consent, please contact us at [email protected].
Your Data Protection Rights
You have certain rights with respect to the personal information we hold about you. These include:
- Right to access: You can request access to the personal information we hold about you along with related information including the purpose for processing your information.
- Right to rectification: You can request that we correct any inaccurate or incomplete personal information about you.
- Right to erasure: You can request that we delete your personal information under certain circumstances, such as where the information is no longer necessary for the purposes for which it was collected.
- Right to restrict processing: You can request that we limit the processing of your personal information if (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose erasure and request restriction; (iii) we no longer need the personal information but you require it for the establishment, exercise, or defense of a legal claim.
- Right to data portability: You can request a copy of your personal information to reuse with another service or organization.
- Right to object: You can object to the processing of your personal information under certain circumstances, such as the processing of your personal information based on legitimate interests or for direct marketing.
To exercise your rights, you may contact our Data Protection Officer at [email protected]. If you are located in the EU or UK, you also have the right to lodge a complaint with the appropriate data protection authority.
Data Security
We use reasonable security measures that follow industry best practices to help protect your personal information from loss, misuse, unauthorized access, disclosure, or alteration. Some of our safeguards include firewalls, data encryption, physical access controls to our data centers, and information access authorization controls.
While we strive to protect your personal information, no security system is impenetrable. In the event of a security breach, we will promptly inform you in compliance with applicable law.
Changes To Our Privacy Policy
We reserve the right to change this Privacy Policy from time to time. Any material changes will be communicated through our Site or other means prior to any changes taking effect. We encourage you to visit this page periodically to stay informed about our privacy practices.
How To Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Abella Shoes® True Comfort Shoes
[email protected]
Abella Shoes® True Comfort Shoes values the privacy of our customers. This privacy policy outlines how we collect, use, and protect the personal information you provide on our website abellashoes.com. Please read this policy carefully to understand our privacy practices.
What Information We Collect
We collect both personally identifiable information (such as name, email address, and payment information) and aggregate information that does not identify you directly. The categories of information we collect include:
- Contact details: name, mailing address, email, phone number
- Account information: username, password, preferences
- Purchase information: items purchased, date and time of purchase
- Payment information: credit card number, billing address
- Voluntarily provided information: product reviews, survey responses, community forum posts
- Website usage data: IP addresses, pages visited, search terms, links clicked
- Location data: city, state, country, zip code
How We Use The Information
We use the information we collect for purposes that include:
- Process orders and manage user accounts
- Improve our products, Site, and customer experience
- Respond to inquiries and fulfill user requests
- Send marketing communications, promotions, and personalized content
- Debug errors and optimize performance
- Detect and prevent fraud, abuse, security, and technical issues
- Comply with legal obligations
When We Disclose Information
We do not disclose or share your personal information except in the following limited circumstances:
- With third party service providers to operate our Site and business. Examples include payment processors, web analytics companies, advertising networks, call centers, data management services, help desk providers, accountants, law firms, etc.
- To comply with the law or legal process (such as responding to subpoenas or court orders)
- To exercise our legal rights or defend against legal claims
- To investigate and help prevent security threats, fraud or other malicious activity
- In connection with a sale, merger, transfer, or acquisition of Abella Shoes® True Comfort Shoes or its assets
- With your consent or at your direction
- Aggregated, anonymized data that does not identify you directly
Your Choices And Rights
You have certain rights and choices regarding how we handle your information. These include:
- Opting out of marketing communications
- Accessing and updating your account information
- Requesting deletion of your account and personal information
- Objecting to or restricting the processing of your information
To make requests or exercise rights, please contact our Data Protection Officer at [email protected].
How We Protect Information
We maintain physical, technical, and administrative security measures to protect the security and confidentiality of the information we collect. Some examples of safeguards include:
- Encryption of data in transit and storage
- Restricting access to personal data
- Employee training on data handling
- Regular testing of security systems and processes
While we strive to protect your information, we cannot guarantee the absolute security of any system. In the event of a breach, we will promptly notify affected users in compliance with applicable law.
International Data Transfers
We are headquartered in the United States. Any information collected by Abella Shoes® True Comfort Shoes may be stored and processed in the United States or any other country where our service providers operate. We take measures to ensure that any international transfers of data are lawful and carefully managed to protect your rights.
Children’s Privacy
Our Site is not directed to children under 13. We do not knowingly collect any personal information from children under 13 without the consent of a parent or guardian. If we become aware that a child has provided us with personal information, we will promptly delete it. Contact us if you believe your child has improperly provided us information.
Changes To The Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the revised Privacy Policy on our Site. Your continued use of our Site indicates your agreement to the revised Privacy Policy. We encourage you to check this page periodically for updates.
How To Contact Us
If you have any questions about our Privacy Policy or information practices, please contact us at:
Abella Shoes® True Comfort Shoes
[email protected]
